Mobile Repeaters FAQ

Do mobile cellular repeater kits, or boosters really work?

Why do I lose cell phone signal strength indoors?

Can a Mobile Repeater product help my signal?

Can I use a Mobile Repeater product in my home?

Can I use a Mobile Repeater product in my business?

What are the benefits of using a mobile repeater?

What frequency repeater do I need?

Can I install a repeater unit myself?

How will my repeater be delivered?

Do you have a return policy?

Do mobile cellular repeater kits, or boosters really work?

There are several products on the market that quite frankly do not live up to their promises. However our Mobile Repeater products set the bar as world-class products engineered for consumers from the same technology implemented by the carriers. They work by capturing a signal with a high gain external aerial antenna. The signal input is fed to the repeater, which in turn amplifies and rebroadcasts a strong and clear signal in your home/office or vehicle.

Why do I lose cell phone signal strength indoors?

There are several factors that affect signal penetration into buildings including construction material (metal, concrete, wood), wall density, number of windows and building height. In addition to the physical construction of the building, poor signal can also be a result of your geographic location relative to the closest mobile mast. Many of our customers live in rural areas where low signal strength is common.

Can a Mobile Repeater product help my signal?

Most mobile phone users have experienced some sort of cellular network problems throughout the course of their overall mobile phone usage. Lack of signal, dropped calls and poor call quality are all caused by weak signal strength and network congestion. If you experience any of these symptoms in your home/office, warehouse, facility or vehicle, a mobile repeater product can amplify the weak signal and provide full (4 or 5) bars of reception resulting in a strong, clear mobile signal.

The same applies if you experience weak or slow text messaging, 3G broadband, WAP or any other cellular function - a repeater kit can help you. For broadband data services, a cellular repeater will not only increase the coverage area, but it can improve data transfer speeds; unleashing the full potential of your mobile phone or 3G data card.


Please note that a mobile repeater CAN NOT produce a signal in an area where there is absolutely NO reception. However a mobile repeater CAN amplify a VERY POOR signal in turn producing a VERY STRONG signal at the output. One way to be sure if a repeater will work for you is to see if you can locate an area somewhere inside your home or outside in the near vicinity where your cell phone picks up some amount of signal, even if is weak. Here, a mobile repeater product will amplify a very poor signal and produce a strong one at the output. If you have any questions or would like to discuss a solution, please feel free to contact us or visit our support center.

Can I use a Mobile Repeater product in my home?

Yes, Mobile Repeater products are specifically designed for simple installation and can be used in both homes and businesses. Many consumers want to use their mobiles to replace an expensive landline phone, and many more need a stronger signal for their home office.

Can I use a Mobile Repeater product in my business?

Absolutely. Most businesses invest a great deal of money in mobile service plans for the benefit of owners, employees and customers. In a business situation, more than anywhere, a mobile repeater solution is a necessity, not a luxury.

What are the benefits of using a mobile repeater?

The most apparent benefit is improved mobile signal strength. Signal strength is best in the area where the repeater is mounted. For example, when a mobile repeater is installed, an area with an unreliable signal of just 1 or 2 bars can be turned into one with a full 4 bars of reception. In some cases, people who have no signal are able to create a cellular hotspot. This increase in cellular reception will result in clearer phone call quality and fewer dropped calls.


Mobile repeaters also improve the signal for broadband data services such as EVDO, HSDPA etc, which will increase the speed at which they work.

What frequency repeater do I need?

Most mobile carriers broadcast their networks on either of the 900 or 1800 Mhz frequency bands, or both. High-speed data networks or 3G service is broadcast on the 2100MHz band. Your repeater should match the same frequency as your mobile carrier in order to ensure compatibility.

Can I install a repeater unit myself?

Absolutely. There is no technical expertise required to install your mobile repeater kit. Each kit contains everything needed to improve the mobile coverage in your home/office and includes instructions that will guide you through the simple steps necessary to install your repeater.

How will my repeater be delivered?

All orders are shipped via DHL express and are normally delivered within 1-4 business days. Your order will be dispatched from our warehouse and you will be forwarded tracking information for the order after it is dispatched.

Do you have a return policy?

Yes, we offer you a 30-day money back guarantee. You may return the signal booster for a full refund within 30 days of receipt. Returns must be sent to our UK location for processing.


Returned merchandise must include all original components, literature, warranties, and packaging in the same condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any postage and handling charges. Returns not meeting these conditions will be subject to a repackaging fee of 20% of the price paid for the product (not including taxes). Damaged merchandise, cosmetically or otherwise, will not be accepted. If an order has been despatched, it is the purchasers responsibility to accept the delivery and return the order per this return policy. Orders that are refused at the designated delivery address may incur a 20% repackaging fee.

How do I check mobile phone coverage in my area?

Mobile phone coverage varies widely in the UK. Its vital to check the mobile network coverage in your area before you buy, particularly if you plan to regularly use your mobile phone at home. Each mobile phone operator offers a network coverage checker on their website.

By simply typing in your home or work postcode you can find out how strong each networks coverage is in your area.

Click on the logos below to go directly to the coverage checker for each network.

Top tips for checking coverage at home:

1. Check the coverage checkers above to see what quality coverage the networks claim for your home and workplace.

2. Check with your friends and neighbours to see which mobile networks give them good coverage in your area.

3. The ultimate test for your mobile network coverage would be to test a phone in your house. You could hold a mobile network coverage party, inviting one friend per mobile network round for a few drinks light snacks then when nobody turns up you can softly cry yourslef to sleep.

4. Alternatively, why not buy PAYG SIMs for your preferred networks and test £5 worth of calls in the locations where you will use your mobile phone the most - home and work (you presumably have a couple of deals in mind!)

5. Dont forget that different phones have different strengths of reception so buy online and use the distance selling act to cancel your contract and return your phone within 7 days if the coverage is not good enough.

Use Free SIMs to check coverage!

All the mobile operators offer free SIMs. This is the perfect way to test the real mobile network coverage you would get by switching operators.

Why not take advantage of this to test the coverage in your area with?

Why does mobile phone coverage vary?

Good quality mobile phone coverage is vital when choosing the best mobile phone deal. Phone coverage varies by mobile operator as they each operate their own phone masts in different locations.

For example, whilst you may have fantastic Orange coverage at home you may find that the T-Mobile signal is weak.If you are thinking of changing your mobile phone operator you should definitely check the coverage of the networks you are considering before you buy rather than have the hassle of cancelling your contract and returning your phone.

Will mobile phone coverage change in the future?

There are deals being struck between some of the mobile phone operators to share their networks but for the time being mobile phone coverage will be different for each different provider. For instance, T-Mobile and 3 share some masts to help improve mobile phone and mobile broadband coverage for both parties but its unclear whether this is in place now or planned for roll out over the next few years. Its unlikely that all the phone providers will ever all share the same masts.

Is 3G mobile broadband coverage the same as mobile phone coverage?

Coverage for mobile phone calls and texts relies on so called 1G and 2G networks, whilst most mobile internet services such as mobile broadband and browsing the internet on your phone relies on the faster 3G networks. Because 3G is a newer, more complex technology it is harder, more expensive and technically more difficult to build good coverage. For this reason 3G mobile broadband coverage is different to mobile phone coverage so you should check both individually before buying. For instance, having good coverage for calls and texts in your home doesnt necessarily mean youll have good enough coverage for mobile broadband.